Our process makes it easy to create a truly unique design ...
to see our large selection of wood
Cue shipping details ...
All models, ours and theirs ...
For our clients ...
Due to occasional problems with non-payment of finished custom shafts we require that all shaft orders be pre-paid. A time of completion estimate will be given but please understand that this is an ESTIMATE only as I am the only one making your shaft and not every day goes as planned. Thank you for your understanding and patience.
Cue orders under $1200 require a $250.00 deposit. Orders over $1200.00 require 25% deposit. Deposits on custom cues are non-refundable once construction of the cue past a standard point is reached. Again, completion times are estimates only.
Bob Danielson Custom Cues (BDCC) warrants, to the original retail purchaser, all BDCC products to be free from defects in material and workmanship for the life of the product. Please note that shaft warpage is not covered, as with most manufacturers, under our warranty.
In the event a BDCC product needs repair or replacement, please contact us at firstname.lastname@example.org. An initial determination will be made about whether the product is covered under the warrantee and the course of action. All warrantable issues will be repaired if possible. In those circumstances where the warrantable issue is not repairable, the product will be replaced. If the condition is not a warrantable issue, BDCC will contact the owner with an estimate for repairs, or replacement
Things not covered by the BDCC Warranty include, but are not limited to:
This is the sole warranty of BDCC and no other warranties are either expressed or implied, in fact or by law.
BDCC liability is limited to the replacement of the BDCC product.
BDCC shall not be liable for any consequential, special, incidental or punitive damages resulting from or caused by any failed BDCC Products.
Unless otherwise requested all orders will ship USPS priority mail. Shipping in the USA is $20.00. Items are bubble wrapped, put in a tube and shipped in triangular priority boxes for safe shipping.
Items being shipped outside of the USA will be charged actual shipping costs plus $8.00. Shipping will be done through USPS, and delivered by your local mail service, unless otherwise requested. Please note that UPS or FedEx charges are about two to three times what USPS charges are. Once again, items will be securely packaged against damage in transport. Expect delays in delivery for customs handling.
Regardless of how well it is packaged there are still times when something can be damaged in shipping. Please contact us immediately if you have a problem and an item is damaged.
Our customers are quite discerning. They want something that is truly unique in design, visually appealing and has the great playability you expect from quality, custom-made cues.
If you don’t have specific design details already in mind, please look through our gallery for ideas that are intended to spark your imagination.
Then go to our order forms for shafts and custom butts and look around at the many options that we provide for the design of each cue. Read the “help me decide” notes that are provided. If needed, add notes to a specific option to provide us with specific direction or to ask for clarification. Sign in to save the data to your cart. Once you have entered your customized cue into the cart, we will get back to you to finalize the design and the price before we submit an invoice for payment.