Due to occasional problems with non-payment of finished custom shafts we require that all shaft orders be pre-paid. A time of completion estimate will be given but please understand that this is an ESTIMATE only as I am the only one making your shaft and not every day goes as planned. Thank you for your understanding and patience.
Cue orders under $1200 require a $250.00 deposit. Orders over $1200.00 require 25% deposit. Deposits on custom cues are non-refundable once construction of the cue past a standard point is reached. Again, completion times are estimates only.
Bob Danielson Custom Cues (BDCC) warrants, to the original retail purchaser, all BDCC products to be free from defects in material and workmanship for the life of the product. Please note that shaft warpage is not covered, as with most manufacturers, under our warranty.
In the event a BDCC product needs repair or replacement, please contact us at firstname.lastname@example.org. An initial determination will be made about whether the product is covered under the warrantee and the course of action. All warrantable issues will be repaired if possible. In those circumstances where the warrantable issue is not repairable, the product will be replaced. If the condition is not a warrantable issue, BDCC will contact the owner with an estimate for repairs, or replacement
Things not covered by the BDCC Warranty include, but are not limited to:
- Damage due to abuse or neglect.
- Reducing the tip diameter of any SS360 shaft variety more than .25mm below delivered diameter.
- Shipping an item back to BDCC for warrantee or return shipping of items not covered by this warrantee.
This is the sole warranty of BDCC and no other warranties are either expressed or implied, in fact or by law.
BDCC liability is limited to the replacement of the BDCC product.
BDCC shall not be liable for any consequential, special, incidental or punitive damages resulting from or caused by any failed BDCC Products.